Oler Relo Privacy Policy

Our Commitment to Your Privacy

At Oler Relo, we understand that moving is personal. Whether we are helping relocate your family, your employees, or your business, protecting your personal information is just as important as protecting the belongings you entrust to our care.

South Texas Movers, LP d/b/a Oler Relo Group, LP (“Oler Relo,” “we,” “our,” or “us”) is committed to handling your personal information responsibly, transparently, and securely. We believe earning your trust extends beyond providing exceptional moving, storage, logistics, and relocation services—it includes safeguarding the information you share with us throughout your journey.

This Privacy Policy explains how we collect, use, disclose, protect, and retain your personal information when you interact with Oler Relo, including through our website, mobile communications, customer service representatives, move coordinators, surveys, marketing communications, and the services we provide.

Our services include, but are not limited to:

• Residential Moving
• Corporate Relocation Services
• Commercial Moving
• Workplace Services
• International Moving
• Final Mile Logistics
• Warehousing and Storage
• White-Glove Delivery Services
• Logistics and Transportation Solutions

This Privacy Policy applies whenever you:

• Visit our website at www.olerrelo.com
• Request a moving quote
• Schedule a virtual or in-home survey
• Communicate with our customer service team
• Interact with our AI-powered chatbot
• Download moving guides or other resources
• Subscribe to newsletters or marketing communications
• Apply for employment
• Participate in customer surveys
• Utilize any of our moving, storage, logistics, or relocation services.

By using our website or providing personal information to Oler Relo, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, disclosure, and protection of your information as described herein, subject to applicable law.

1. Our Privacy Principles

Protecting your privacy is one of the ways we demonstrate our Core Value of Stewardship. We are committed to:

Collecting only the information we need to provide exceptional service and improve your customer experience.

Being transparent about how your information is collected, used, shared, and protected.

Safeguarding your information through administrative, technical, and physical security measures designed to protect your personal information.

Respecting your privacy choices and honoring applicable privacy rights under federal, state, and international privacy laws.

Continuously improving our privacy and cybersecurity practices as technology, customer expectations, and legal requirements evolve.

We regularly review and update our privacy and security practices to help ensure they remain consistent with industry standards and our commitment to protecting the trust you place in Oler Relo.

2. Information We Collect

To provide safe, reliable, and personalized moving, storage, logistics, and relocation services, Oler Relo collects information that you voluntarily provide, information collected automatically when you interact with our website, and information received from trusted business partners or service providers.

The type of information we collect depends on how you interact with us and the services you request.

Information You Provide to Us

You may choose to provide personal information when you:

• Request a moving or logistics quote
• Schedule a virtual or in-home survey
• Contact our customer service team
• Communicate with us through our website or AI-powered chatbot
• Download moving guides or other educational resources
• Subscribe to our newsletter or marketing communications
• Complete a customer satisfaction survey
• Apply for employment
• Request information about our services
• Participate in promotions, events, or other marketing activities

Depending on your interaction with Oler Relo, we may collect information such as:

• Name
• Home, billing, or business address
• Email address
• Telephone number
• Company name and job title
• Preferred method of communication
• Move origin and destination
• Preferred moving dates
• Details regarding your moving, storage, logistics, or relocation requirements
• Information relating to your household or commercial shipment
• Photographs, videos, inventories, or virtual survey information that help us prepare accurate estimates and coordinate services
• Payment and billing information necessary to process transactions through our secure payment providers
• Employment information you voluntarily provide when applying for a position with Oler Relo
• Any additional information you choose to provide when communicating with us

Information Collected Automatically

When you visit www.olerrelo.com, certain information is collected automatically to help us operate, maintain, improve, and secure our website.

This information may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Date and time of your visit
• Pages viewed
• Time spent on our website
• Referring websites or search engines
• Geographic region based on your IP address
• Website navigation and interaction data
• Cookie identifiers and similar technologies
• Diagnostic information used to improve website performance and security

This information generally does not identify you directly but helps us understand how visitors use our website so we can improve your experience.

Information Related to Moving and Relocation Services

Because Oler Relo provides residential, corporate, commercial, international moving, workplace services, logistics, and storage solutions, we may collect additional information necessary to plan, coordinate, and complete your services.

Depending on the services requested, this information may include:

• Household inventory information
• Commercial equipment or asset inventories
• Photographs or videos of items being moved or stored
• Building access instructions
• Delivery instructions
• Storage records and warehouse inventory information
• Shipment tracking information
• Corporate relocation information provided by your employer or relocation management company
• Contact information for authorized representatives, family members, or destination contacts
• Information required to coordinate specialized services such as white-glove delivery, warehousing, or final mile logistics

For international relocations, we may also collect information required to comply with customs regulations and facilitate cross-border shipments, including passport information, visa documentation, customs forms, shipment inventories, destination contact information, and other documentation required by government authorities or international service partners.

Information from Business Partners and Service Providers

In some circumstances, we receive information from trusted third parties to help us provide our services.

These may include:

• Corporate clients and employers sponsoring employee relocations
• Relocation management companies (RMCs)
• International moving partners
• Members of the FIDI Global Alliance network
• Van line partners and transportation providers
• Property managers or building management offices
• Payment processors
• Marketing and analytics providers
• Customer referral partners

We use this information only for legitimate business purposes related to providing, improving, supporting, or marketing our services in accordance with this Privacy Policy and applicable law.

Information We Do Not Intentionally Collect

We do not knowingly collect personal information from children under the age of 16 through our website.

We also do not intentionally collect personal information beyond what is reasonably necessary to provide our services, respond to your requests, comply with legal obligations, or improve your customer experience.

3. How We Collect Information

Oler Relo collects personal information in a variety of ways to provide exceptional moving, storage, logistics, and relocation services, improve your experience, and communicate with you effectively. The information we collect depends on how you interact with us and the services you request.

Information You Provide Directly

We collect information that you voluntarily provide when you:

• Request a moving, storage, logistics, or relocation quote
• Contact us by phone, email, text message, social media, or through our website
• Schedule a virtual or in-home survey
• Communicate with our AI-powered chatbot
• Complete online forms
• Download moving guides or educational resources
• Subscribe to our newsletter or marketing communications
• Complete customer satisfaction surveys
• Submit an employment application
• Participate in promotions, events, or other marketing activities
• Request customer support or additional services

You control the information you choose to provide. However, some information may be necessary for us to prepare estimates, coordinate services, process payments, or fulfill contractual obligations.

Information Collected During Your Move

As part of providing professional moving, storage, logistics, and relocation services, we may collect information throughout your project, including during:

• Virtual or in-home surveys
• Move planning consultations
• Packing and inventory preparation
• Pickup and delivery activities
• Storage and warehouse operations
• Commercial project coordination
• Final mile delivery services
• International shipment coordination
• Customer service communications

This information helps us accurately estimate your move, coordinate logistics, protect your belongings, communicate with you throughout your move, and deliver the services you request.

Information Collected Automatically

When you visit www.olerrelo.com, we automatically collect certain technical information using cookies and similar technologies to help us operate, secure, and improve our website.

This information may include:

• Device and browser information
• IP address
• Operating system
• Website usage and navigation
• Pages viewed
• Time spent on our website
• Referring websites or search engines
• Approximate geographic location based on your IP address
• Website performance and diagnostic information

This information helps us better understand how visitors use our website, improve website performance, enhance security, and provide a more personalized online experience.

Information from Third Parties

We may receive information about you from trusted third parties when necessary to provide requested services or support our business operations.

These sources may include:

• Employers sponsoring employee relocations
• Relocation management companies (RMCs)
• International moving partners
• Members of the FIDI Global Alliance network
• United Van Lines and Mayflower agency partners, when applicable
• Property managers or building management offices
• Payment processing providers
• Marketing, advertising, and analytics partners
• Customer referral partners
• Publicly available sources, where permitted by law

We use this information only for legitimate business purposes consistent with this Privacy Policy.

Information Collected Through Technology

To improve our services and better understand how visitors interact with our website, we use technology provided by trusted third-party service providers, including analytics, advertising, scheduling, customer relationship management (CRM), and communication platforms.

These technologies may collect information regarding website activity, appointment scheduling, marketing preferences, interactions with our communications, and other information that helps us improve our customer experience.

Information Required for International Relocations

International relocations require additional documentation to comply with customs regulations and coordinate shipments across international borders.

Depending on your destination and applicable legal requirements, we may collect documentation such as passport information, visa documentation, customs declarations, shipment inventories, destination contact information, and other information necessary to complete your international move.

We collect only the information reasonably necessary to coordinate your relocation and comply with applicable laws and regulations.

Information You Choose Not to Provide

You may choose not to provide certain personal information. However, if required information is not provided, we may be unable to prepare an accurate estimate, schedule services, process payments, coordinate your move, or provide certain features or services requested.

4. Cookies and Tracking Technologies

To provide a secure, efficient, and personalized experience, Oler Relo uses cookies and similar technologies when you visit www.olerrelo.com. These technologies help our website function properly, remember your preferences, improve website performance, understand how visitors use our website, and provide relevant communications and advertising.

What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. Cookies allow websites to recognize your browser or device and remember certain information about your visit.

In addition to cookies, we may use similar technologies such as pixels, web beacons, tags, scripts, and local storage to collect information about how visitors interact with our website and digital communications.

Why We Use Cookies

We use cookies and similar technologies to:

• Operate and maintain our website
• Improve website functionality and performance
• Remember your preferences and settings
• Analyze website traffic and visitor behavior
• Understand how visitors interact with our content
• Improve our products and services
• Schedule appointments and manage customer interactions
• Measure the effectiveness of advertising campaigns
• Personalize website content where appropriate
• Help protect our website against fraud, unauthorized access, and other security threats

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation and security of our website. They enable core functionality such as page navigation, security features, form submissions, and appointment scheduling. Because these cookies are essential to the operation of the website, they cannot be disabled through our website.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website by collecting information such as:

• Pages visited
• Time spent on pages
• Navigation patterns
• Website performance
• Error messages
• General usage trends

We use this information to improve the functionality, usability, and overall performance of our website.

Functional Cookies

Functional cookies allow our website to remember your preferences and provide enhanced features, such as remembering previously entered information, improving your browsing experience, and supporting appointment scheduling and customer interactions.

Advertising and Marketing Cookies

Advertising cookies help us understand the effectiveness of our marketing campaigns and may be used to display advertisements that are more relevant to your interests.

These cookies may also help us:

• Measure advertising performance
• Understand customer interests
• Improve marketing communications
• Limit the number of times you see the same advertisement
• Better understand how visitors discover Oler Relo

Third-Party Technologies

Oler Relo works with trusted third-party service providers that may place cookies or use similar technologies on our website to support analytics, customer relationship management, scheduling, digital marketing, and website functionality.

These providers may include:

• Google Analytics
• Google Tag Manager
• Google Ads
• HubSpot
• Meta (Facebook) advertising technologies
• LinkedIn advertising technologies
• WordPress website services
• Other technology providers that support our website and customer experience

These providers process information in accordance with their own privacy policies and applicable laws.

Cookie Choices

When you first visit our website, you may be presented with a cookie banner that allows you to manage your cookie preferences.

You may also control cookies through your web browser settings. Most browsers allow you to:

• View cookies stored on your device
• Delete existing cookies
• Block certain cookies
• Receive notifications before cookies are stored

Please note that disabling certain cookies may affect the functionality of our website and may prevent some features from operating as intended.

Do Not Track and Global Privacy Control

Some web browsers offer a Do Not Track (DNT) setting that allows users to indicate a preference regarding online tracking.

Because there is currently no universally accepted standard for responding to Do Not Track signals, Oler Relo does not respond differently to browser-based DNT requests at this time.

However, where required by applicable law, Oler Relo recognizes and processes valid Global Privacy Control (GPC) signals as requests to opt out of certain processing activities, such as the sharing of personal information for targeted advertising or other activities recognized under applicable privacy laws.

If you reside in a jurisdiction where Global Privacy Control is legally recognized, your browser’s GPC signal will be processed in accordance with applicable law.

For additional information about your privacy choices, please refer to the Your Privacy Rights and Choices section of this Privacy Policy.

Updates to Our Cookie Practices

As our website, technologies, and services continue to evolve, we may update our use of cookies and similar technologies. Any material changes will be reflected in this Privacy Policy or in our separate Cookie Policy, if applicable.

5. How We Use Your Information

Oler Relo uses your personal information to provide the moving, storage, logistics, and relocation services you request, communicate with you throughout your move, improve our services, operate our business, and comply with applicable legal obligations.

We use your information only for legitimate business purposes and only to the extent necessary to deliver exceptional service and maintain the trust you place in us.

Providing Our Services

We use your information to:

• Prepare moving, storage, logistics, and relocation estimates
• Schedule and coordinate residential, corporate, commercial, and international moves
• Conduct virtual and in-home surveys
• Plan shipments and transportation services
• Coordinate packing, loading, delivery, storage, and final mile logistics
• Manage workplace services and commercial relocation projects
• Coordinate international shipments with trusted service providers and destination partners
• Process payments and invoices
• Respond to customer service requests and resolve issues
• Administer valuation, claims, and other post-move services

Communicating With You

We use your information to communicate with you throughout your relationship with Oler Relo, including to:

• Confirm appointments
• Provide move updates
• Respond to questions and requests
• Notify you of scheduling changes
• Send shipment or delivery updates
• Respond to customer service inquiries
• Provide important information regarding your services
• Follow up after your move to ensure your satisfaction

Improving Our Services

We continually evaluate how we can improve the customer experience. Your information helps us:

• Improve our website and online tools
• Enhance our customer service
• Evaluate customer satisfaction
• Improve operational efficiency
• Develop new services
• Better understand customer needs
• Improve the accuracy of moving estimates
• Enhance the quality and reliability of our services

Whenever practical, we use aggregated or de-identified information for analysis and reporting so individuals cannot reasonably be identified.

Marketing and Communications

With your consent where required by law, we may use your information to:

• Send newsletters
• Share moving tips and educational resources
• Inform you about services that may be of interest
• Invite you to participate in surveys
• Share company news and announcements
• Provide information about promotions, events, or special offers

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you important transactional or service-related communications regarding your move or our business relationship.

Website Operation and Security

We use information collected through our website to:

• Operate and maintain our website
• Improve website functionality and performance
• Personalize your online experience
• Analyze website traffic and visitor engagement
• Detect and prevent fraud
• Protect against unauthorized access and cybersecurity threats
• Troubleshoot technical issues
• Maintain the security and integrity of our systems

Artificial Intelligence and Automated Technologies

Oler Relo may use artificial intelligence (“AI”) and other automated technologies to improve customer service, enhance website functionality, analyze website performance, support marketing activities, improve content quality, and respond more efficiently to customer inquiries.

These technologies help us better understand customer needs, improve the accuracy and relevance of information, and enhance your overall experience.

Oler Relo does not use AI or automated decision-making technologies to make decisions that produce legal or similarly significant effects concerning individuals without appropriate human involvement.

Legal and Regulatory Compliance

We may use your information when necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government agencies or regulatory authorities
• Protect the rights, property, or safety of Oler Relo, our employees, customers, and business partners
• Detect, investigate, or prevent fraud or other unlawful activities
• Enforce our agreements, policies, and terms of service
• Establish, exercise, or defend legal claims

Business Operations

We may also use your information for legitimate business purposes, including:

• Financial reporting and accounting
• Internal auditing
• Business planning and forecasting
• Risk management
• Insurance administration
• Quality assurance
• Employee training
• Recordkeeping
• Business continuity planning

Our Commitment to Responsible Use

Oler Relo is committed to using your personal information responsibly. We do not sell your personal information for monetary compensation.

When we share information with trusted service providers or business partners, we do so only for legitimate business purposes, under appropriate contractual protections, and only to the extent necessary to provide our services, support our operations, or comply with applicable law.

6. When We Share Your Information

Oler Relo respects the trust you place in us when you share your personal information. We do not sell your personal information for monetary compensation, and we do not share your information except as necessary to provide the services you request, operate our business, comply with legal obligations, or as otherwise described in this Privacy Policy.

Whenever we share personal information, we do so only with trusted organizations and service providers that have a legitimate business need to receive it and are expected to protect your information in accordance with applicable laws and contractual obligations.

Service Providers

We may share your personal information with carefully selected third-party service providers who help us operate our business and deliver our services.

These service providers may assist with:

• Payment processing
• Customer relationship management (CRM)
• Appointment scheduling
• Website hosting and maintenance
• Website analytics
• Digital marketing
• Email communications
• Customer surveys
• Information technology services
• Cybersecurity
• Cloud data storage
• Professional consulting services

These providers are authorized to use your information only as necessary to perform services on our behalf or as otherwise permitted by law.

Moving and Relocation Partners

Providing moving and relocation services often requires coordination with trusted transportation and logistics partners.

Depending on the services requested, we may share information with:

• Van line partners
• Transportation providers
• Warehouse operators
• Final mile delivery providers
• Commercial service providers
• White-glove delivery teams
• Packing and installation crews
• Specialized logistics providers
• International shipping partners

We share only the information reasonably necessary to coordinate and successfully complete your move or project.

Corporate Relocation Services

When your relocation is sponsored by your employer or coordinated through a relocation management company (RMC), we may share information necessary to administer your relocation program.

This may include:

• Move scheduling
• Service updates
• Shipment status
• Cost information
• Billing details
• Program administration
• Customer service communications

We share only the information required to fulfill contractual obligations and support your relocation.

International Moving Services

International relocations require coordination with customs authorities, destination agents, transportation providers, and other organizations involved in your move.

When necessary, we may share information with:

• International moving partners
• Members of the FIDI Global Alliance network
• Customs brokers
• Government authorities
• Ocean and air freight providers
• Destination service providers
• Overseas warehouse operators
• International transportation companies

This information may include documentation required to comply with customs regulations and facilitate the safe and efficient movement of your shipment across international borders.

We work with trusted international partners and take reasonable measures to help ensure personal information is handled appropriately throughout the relocation process.

Website and Technology Providers

To support our website and digital services, we may share limited information with trusted technology providers that assist with:

• Website hosting
• Website security
• Analytics
• Customer relationship management
• Appointment scheduling
• Marketing communications
• Artificial intelligence tools
• Website optimization

These providers help us improve the functionality, security, and overall customer experience of our website.

Legal and Regulatory Requirements

We may disclose personal information when we believe such disclosure is necessary to:

• Comply with applicable laws, regulations, court orders, subpoenas, or lawful governmental requests
• Protect the rights, property, or safety of Oler Relo, our customers, employees, or business partners
• Detect, investigate, or prevent fraud, security incidents, or other unlawful activities
• Enforce our agreements, policies, or terms of service
• Protect against legal liability
• Establish, exercise, or defend legal claims

Business Transactions

If Oler Relo undergoes a merger, acquisition, reorganization, sale of assets, financing, or other corporate transaction, your personal information may be transferred as part of that transaction, subject to applicable legal requirements.

De-Identified and Aggregated Information

We may use or share information that has been aggregated or de-identified so that it can no longer reasonably be used to identify an individual.

This information may be used for business analysis, service improvement, research, reporting, marketing insights, or other lawful business purposes.

Information We Do Not Sell

Oler Relo does not sell your personal information for monetary compensation.

Certain website technologies used for analytics, advertising, and marketing purposes may be considered “sharing” or a “sale” of personal information under the privacy laws of certain states, such as California and Texas.

Where required by law, Oler Relo provides you with the ability to opt out of these activities through our cookie management tools or by exercising your applicable privacy rights.

Our Commitment to Responsible Information Sharing

We share personal information thoughtfully and responsibly.

Whenever possible, we limit the information shared to only what is reasonably necessary, work with trusted service providers who are expected to protect your information, and maintain safeguards designed to help ensure your personal information remains secure throughout its lifecycle.

7. International Moving Services and International Data Transfers

Oler Relo provides international moving and relocation services for individuals, families, employers, relocation management companies, and commercial clients around the world.

Most of our international relocations originate in the United States and are coordinated to destinations across the globe. We also support inbound international relocations to the United States through our trusted global network of partners.

To successfully coordinate international relocations, we may collect, use, and share personal information necessary to:

• Plan and coordinate international shipments
• Prepare shipping documentation
• Comply with customs, import, export, and transportation requirements
• Coordinate services with destination agents and international service providers
• Schedule packing, transportation, storage, and delivery services
• Communicate with you and authorized representatives throughout your relocation
• Meet applicable legal, regulatory, and contractual requirements

International Documentation

Depending on your destination and the services requested, we may collect or receive information such as:

• Passport information
• Visa documentation
• Customs declarations
• Shipment inventories
• Destination addresses
• Contact information for authorized representatives
• Information required by customs authorities or government agencies
• Documentation necessary to coordinate international transportation and delivery

We collect only the information reasonably necessary to complete your relocation and comply with applicable legal and regulatory requirements.

International Service Providers

International relocations require close coordination among multiple trusted organizations.

Depending on your move, Oler Relo may share necessary information with:

• Destination moving companies
• International transportation providers
• Ocean and air freight carriers
• Customs brokers
• Government agencies
• Warehouse operators
• Destination service providers
• International logistics providers
• Members of the FIDI Global Alliance network
• Other service providers involved in your relocation

We share only the information reasonably necessary for each organization to perform its responsibilities in connection with your move.

International Data Transfers

Because international relocations involve organizations located in multiple countries, your personal information may be transferred to, stored, or processed outside the United States.

These transfers occur only when necessary to coordinate your international relocation, comply with legal requirements, or provide the services you have requested.

Where appropriate, Oler Relo works with trusted service providers and business partners that are expected to maintain appropriate administrative, technical, and organizational safeguards to protect your personal information.

Our Global Network

Oler Relo is proud to work with highly respected international moving professionals around the world, including members of the FIDI Global Alliance network and other carefully selected international partners.

These relationships allow us to provide coordinated international moving services while maintaining high standards of professionalism, customer service, and information security throughout the relocation process.

International Privacy Rights

Privacy laws vary from country to country. Oler Relo is committed to handling personal information in accordance with applicable privacy laws governing the jurisdictions in which we operate and the services we provide.

When international privacy laws require additional protections or disclosures, we will make reasonable efforts to comply with those requirements as applicable to your relocation.

Our Commitment to International Privacy

International relocations require a high level of trust and coordination. Oler Relo is committed to handling your personal information with the same level of care, professionalism, and attention to detail that we bring to every international move.

We work to limit the information shared, disclose it only when necessary, and partner with organizations that share our commitment to protecting customer information while delivering exceptional international relocation services.

8. How We Protect Your Information

Protecting your personal information is an important part of our commitment to delivering exceptional moving, storage, logistics, and relocation services.

Oler Relo maintains administrative, technical, and physical safeguards designed to help protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. While no method of transmitting or storing information can be guaranteed to be completely secure, we continually evaluate and improve our security practices to help safeguard the information entrusted to us.

Administrative Safeguards

We maintain policies, procedures, and internal practices designed to promote the responsible handling of personal information throughout our organization.

These safeguards include:

• Limiting access to personal information to employees and authorized service providers who require it to perform their responsibilities
• Employee training regarding privacy, confidentiality, and information security
• Confidentiality obligations for employees and certain business partners
• Procedures designed to reduce the risk of unauthorized access or disclosure
• Periodic review of our privacy and security practices

Technical Safeguards

Oler Relo uses a variety of technology solutions designed to help protect customer information and support secure business operations.

These safeguards may include:

• Secure cloud-based business systems
• Microsoft 365 security protections
• Multi-factor authentication (MFA)
• Encryption of sensitive information where appropriate
• Firewalls and network security technologies
• Anti-malware and endpoint protection
• Secure user authentication
• Access controls based on business need
• System monitoring and logging
• Regular software updates and security patches

We also work with trusted technology providers that maintain appropriate security measures for the services they provide on our behalf.

Physical Safeguards

Because Oler Relo operates warehouses, storage facilities, and operational locations, we maintain physical security measures designed to protect both customer property and customer information.

Depending on the facility, these safeguards may include:

• Controlled building access
• Security camera monitoring
• Alarm systems
• Restricted access areas
• Visitor management procedures
• Secure storage areas
• Physical protection of records and business systems

Payment Security

Oler Relo is committed to protecting your payment information.

Payments are securely processed through our trusted payment processing provider, Remedy Payment Solutions.

Oler Relo does not store complete payment card information on our systems. Payment information is processed using secure technologies designed to protect financial information during transmission and processing.

Information Security During Your Move

Providing moving and relocation services often requires information to be shared among employees, transportation providers, warehouse personnel, international partners, and other authorized service providers.

Oler Relo works to ensure that personal information is shared only with those who have a legitimate business need to receive it and only to the extent reasonably necessary to coordinate and complete the services you have requested.

Your Role in Protecting Your Information

Protecting personal information is a shared responsibility.

We encourage you to:

• Protect your account credentials and passwords
• Notify us promptly if your contact information changes
• Use secure internet connections when communicating sensitive information
• Review emails carefully before responding to requests for personal information
• Contact Oler Relo immediately if you believe your information has been compromised in connection with our services

Security Incident Response

Oler Relo maintains procedures designed to identify, investigate, respond to, and mitigate potential security incidents involving personal information.

If we determine that a security incident involving your personal information requires notification under applicable law, we will provide notice in accordance with our legal obligations.

Continuous Improvement

Technology, cybersecurity risks, and privacy expectations continue to evolve.

Accordingly, Oler Relo regularly reviews and enhances its administrative, technical, and physical safeguards to help protect customer information and support secure business operations.

Our goal is to maintain security practices that reflect both industry standards and our ongoing commitment to protecting the trust our customers, employees, business partners, and website visitors place in us.

9. Your Privacy Rights and Choices

At Oler Relo, we believe you should understand how your personal information is used and have meaningful choices regarding that information.

Depending on where you live and the laws that apply to your personal information, you may have certain privacy rights. Oler Relo is committed to honoring applicable privacy rights and responding to requests in accordance with relevant laws.

Your Privacy Rights

Subject to applicable law and certain exceptions, you may have the right to:

• Request access to the personal information we maintain about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to legal, contractual, operational, or regulatory obligations.
• Request a copy of certain personal information in a portable format, where required by law.
• Request information regarding how your personal information has been collected, used, or shared.
• Object to or restrict certain uses of your personal information where permitted by law.
• Withdraw your consent where our processing is based on your consent.
• Opt out of certain targeted advertising or other activities where required by applicable privacy laws.

These rights may vary depending on your jurisdiction and the nature of your relationship with Oler Relo.

Marketing Communications

If you subscribe to receive newsletters, moving tips, promotional communications, or other marketing materials from Oler Relo, you may opt out at any time by:

• Clicking the “Unsubscribe” link included in our marketing emails.
• Contacting us directly using the information provided at the end of this Privacy Policy.

Please note that even if you choose not to receive marketing communications, we may continue to send important service-related communications regarding your move, storage services, relocation, account, or other business relationship with Oler Relo.

Cookie Preferences

You may manage certain cookie preferences through our website’s Cookie Preferences tool or by adjusting your browser settings.

Please note that disabling certain cookies may affect the functionality or performance of our website and may limit your ability to use certain features.

Additional information regarding our use of cookies is available in our Cookie Policy.

Exercising Your Privacy Rights

If you would like to exercise your privacy rights or submit a privacy-related request, you may contact our Privacy Officer using the contact information provided in this Privacy Policy.

To help protect your personal information, we may request information necessary to verify your identity before processing certain requests.

We will make reasonable efforts to respond within the timeframes required by applicable law.

Authorized Representatives

Where permitted by law, you may authorize another individual or organization to submit a privacy request on your behalf.

We may request documentation or additional information to verify the authority of an authorized representative before responding to the request.

Appeals

If applicable law provides you with the right to appeal a decision regarding your privacy request, you may submit an appeal by contacting our Privacy Officer.

We will review your request and respond in accordance with applicable legal requirements.

No Discrimination

Oler Relo will not discriminate against you for exercising any privacy rights available under applicable law.

Exercising your privacy rights will not result in the denial of services, different pricing, reduced quality of service, or other discriminatory treatment, except where permitted by applicable law.

Our Commitment to Your Choices

We respect your privacy choices and are committed to handling requests professionally, respectfully, and in accordance with applicable privacy laws.

If you have questions about your personal information or how Oler Relo handles privacy, we encourage you to contact us. We are committed to being transparent and responsive and will make every reasonable effort to assist you.

10. Data Retention, Children’s Privacy, Policy Updates, and Contact Information

Data Retention

Oler Relo retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and support our legitimate business operations.

Our retention practices are based on the type of information collected, the services provided, and applicable legal, contractual, and operational requirements.

As a general guideline:

When personal information is no longer required, Oler Relo will securely delete, destroy, anonymize, or otherwise dispose of the information in accordance with applicable laws and our internal record retention practices.

Children’s Privacy

Oler Relo’s website and services are intended for adults and business representatives. We do not knowingly collect personal information directly from children under the age of 16 through our website.

If we become aware that we have unintentionally collected personal information from a child under the age of 16 without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.

Parents or legal guardians who believe their child has provided personal information to Oler Relo may contact our Privacy Officer using the information below.

Changes to This Privacy Policy

Technology, privacy laws, and our business continue to evolve. As a result, Oler Relo may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or business operations.

When we make material changes, we will update the “Effective Date” at the beginning of this Privacy Policy and, where appropriate, provide additional notice as required by applicable law.

We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, protect, and share your personal information.

Contact Our Privacy Officer

If you have questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, we encourage you to contact us.

Privacy Officer
South Texas Movers, LP d/b/a Oler Relo Group, LP
12337 Cutten Road
Houston, Texas 77066

Email: privacy@olerrelo.com

Phone: (713) 939-1488

We are committed to responding to privacy-related inquiries professionally, respectfully, and in accordance with applicable privacy laws.

Thank You for Trusting Oler Relo

At Oler Relo, we believe trust is earned through transparency, accountability, and exceptional service.

Whether we are relocating your family, your employees, your business, or your valued possessions around the corner or around the world, we are committed to protecting your personal information with the same care, professionalism, and stewardship that we bring to every move.

Thank you for placing your trust in Oler Relo.

11. Privacy Rights for Texas Residents

If you are a resident of Texas, you may have certain rights regarding your personal information under the Texas Data Privacy and Security Act (TDPSA), subject to applicable exceptions and limitations.

Your Rights

Subject to applicable law, you may have the right to:

• Confirm whether Oler Relo is processing your personal information.
• Access the personal information we maintain about you.
• Correct inaccuracies in your personal information.
• Request deletion of personal information you have provided to us or that we have obtained about you.
• Obtain a portable copy of certain personal information in a format that is readily usable, where technically feasible.
• Opt out of the processing of your personal information for:
  
  • Targeted advertising;
  • The sale of personal information; or
  • Profiling in furtherance of decisions that produce legal or similarly significant effects.

Oler Relo does not sell personal information for monetary compensation. However, certain website technologies used for analytics and advertising may be considered a “sale” or “targeted advertising” under applicable privacy laws. Where required by law, we provide you with the ability to exercise your opt-out rights.

Exercising Your Rights

To submit a privacy rights request, please contact our Privacy Officer using the contact information provided in this Privacy Policy.

To protect your privacy, we may request information necessary to verify your identity before processing your request.

Appeals

If we decline to take action on your request, and applicable law provides you with the right to appeal, you may submit an appeal by contacting our Privacy Officer. We will review your appeal and respond within the timeframe required by applicable law.

Oler Relo will not discriminate against you for exercising your privacy rights under applicable law.

12. Additional Privacy Rights for California Residents

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Categories of Personal Information We Collect

The categories of personal information Oler Relo may collect are described throughout this Privacy Policy and may include:

• Identifiers
• Contact information
• Commercial information
• Internet or electronic activity information
• Approximate geolocation information
• Payment and transaction information
• Employment application information
• Photographs, videos, and shipment documentation
• Corporate relocation information
• International relocation documentation
• Other information you voluntarily provide

Your California Privacy Rights

Subject to applicable law, California residents may have the right to:

• Know the categories and specific pieces of personal information we collect.
• Know the sources from which personal information is collected.
• Know the business or commercial purposes for collecting, using, disclosing, or sharing personal information.
• Know the categories of third parties with whom personal information is shared.
• Request deletion of certain personal information.
• Request correction of inaccurate personal information.
• Request a portable copy of certain personal information.
• Opt out of the sale or sharing of personal information for cross-context behavioral advertising.
• Limit the use and disclosure of sensitive personal information, where applicable.
• Not be discriminated against for exercising any privacy rights provided by law.

Sale or Sharing of Personal Information

Oler Relo does not sell your personal information for monetary compensation.

However, certain cookies, analytics tools, and advertising technologies used on our website may constitute “sharing” or a “sale” of personal information under California law. Where required, you may exercise your opt-out rights through our Cookie Preferences tool or by contacting our Privacy Officer.

Global Privacy Control

Where required by applicable law, Oler Relo honors recognized Global Privacy Control (GPC) signals as requests to opt out of applicable online data sharing activities.

Exercising Your California Rights

California residents may submit privacy requests by contacting our Privacy Officer.

Before fulfilling certain requests, we may verify your identity to help protect your personal information.

Authorized agents may submit requests on behalf of California residents where permitted by law and upon appropriate verification.

13. Additional Privacy Rights for Residents of Other U.S. States

Residents of certain states may have privacy rights under applicable state privacy laws, including but not limited to Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Utah, Virginia, and any other state that adopts applicable consumer privacy legislation.

Where these laws apply, Oler Relo is committed to honoring applicable consumer privacy rights.

Depending on your state of residence, you may have the right to:

• Access your personal information.
• Correct inaccurate personal information.
• Delete certain personal information.
• Obtain a portable copy of your personal information.
• Opt out of targeted advertising.
• Opt out of the sale of personal information where applicable.
• Opt out of certain profiling activities that produce legal or similarly significant effects.
• Appeal decisions regarding privacy requests where required by applicable law.

The availability of these rights depends upon your state of residence and applicable legal requirements.

To exercise your privacy rights or submit a request, please contact our Privacy Officer using the contact information provided in this Privacy Policy.

Oler Relo will respond to verified requests in accordance with applicable law and within required timeframes.

Where applicable, we will not discriminate against individuals for exercising their privacy rights.

Oler Relo is committed to complying with applicable privacy laws in the jurisdictions where we operate and where our customers reside. As privacy laws continue to evolve, we will review and update this Privacy Policy as appropriate to reflect changes in legal requirements and our business practices.

14. Privacy Rights for Individuals Located in the European Economic Area (EEA), United Kingdom (UK), and Switzerland

Oler Relo provides international moving and relocation services to customers around the world. As part of coordinating international relocations, we may collect, use, transfer, and process personal information relating to individuals located in the European Economic Area (“EEA”), the United Kingdom (“UK”), and Switzerland.

Where applicable, Oler Relo is committed to handling personal information in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), and the Swiss Federal Act on Data Protection (FADP).

Lawful Basis for Processing

Where these laws apply, Oler Relo processes personal information only when a lawful basis exists, including:

• To take steps at your request before entering into a contract for moving or relocation services.
• To perform a contract for the services you have requested.
• To comply with applicable legal or regulatory obligations.
• To support Oler Relo’s legitimate business interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Based on your consent, where consent is required by applicable law.

International Data Transfers

Because international relocations often involve multiple countries, your personal information may be transferred to and processed in countries outside your country of residence, including the United States.

These transfers may be necessary to:

• Coordinate international moving services.
• Prepare customs and shipping documentation.
• Arrange transportation, warehousing, and delivery.
• Communicate with destination agents and service providers.
• Comply with applicable legal and regulatory requirements.

Where required by applicable law, Oler Relo takes reasonable steps to facilitate international transfers in accordance with applicable legal requirements and works with trusted service providers and international partners that are expected to maintain appropriate safeguards for protecting personal information.

Your Privacy Rights

Subject to applicable law, individuals located in the EEA, UK, or Switzerland may have the right to:

• Request access to their personal information.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information in certain circumstances.
• Request restriction of certain processing activities.
• Object to processing based on legitimate interests.
• Receive a portable copy of certain personal information, where technically feasible.
• Withdraw consent where processing is based on consent. Withdrawal of consent will not affect processing that occurred before consent was withdrawn.
• Lodge a complaint with the applicable supervisory authority in your country of residence if you believe your privacy rights have been violated.

These rights are subject to applicable legal exceptions and limitations.

International Moving Partners

To coordinate international relocations, Oler Relo may share personal information with trusted international moving companies, customs brokers, transportation providers, destination service providers, government authorities, and other organizations involved in your relocation.

Oler Relo works with respected international service providers, including members of the FIDI Global Alliance and other carefully selected partners, and shares only the information reasonably necessary to coordinate and complete your international move.

Contact Regarding International Privacy

If you have questions regarding your privacy rights or the processing of your personal information in connection with an international relocation, please contact our Privacy Officer using the contact information provided in this Privacy Policy.

Oler Relo is committed to responding to privacy-related inquiries in accordance with applicable privacy and data protection laws.

15. Our Privacy Commitment

At Oler Relo, we recognize that every move begins with trust.

Whether you are relocating your family, your employees, your office, or your business, you are sharing more than your belongings—you are sharing your personal information, your plans, and your confidence in our team. We do not take that responsibility lightly.

Our commitment extends beyond complying with privacy laws. We are dedicated to earning and maintaining your trust by protecting your information with the same care, professionalism, and stewardship that we bring to every residential move, corporate relocation, commercial project, international shipment, storage solution, and logistics service we provide.

As technology continues to evolve, so will our privacy and security practices. We regularly review our policies, systems, and procedures to help ensure they remain aligned with current industry standards, applicable laws, and the evolving expectations of our customers and business partners.

Our commitment is built on five guiding principles:

Respect
We respect the personal information you share with us and collect only the information reasonably necessary to provide our services and support your experience.

Transparency
We are open about what information we collect, why we collect it, how we use it, and the choices available to you.

Security
We maintain administrative, technical, and physical safeguards designed to help protect your information from unauthorized access, use, or disclosure.

Responsibility
We work with trusted employees, business partners, and service providers who share our commitment to protecting personal information and maintaining appropriate confidentiality.

Continuous Improvement
Privacy, cybersecurity, and technology continue to evolve. We are committed to continually reviewing and strengthening our privacy practices to better serve our customers and protect the information entrusted to us.

16. Responsible Data Governance

At Oler Relo, protecting personal information is part of our commitment to operating responsibly and ethically. We recognize that our customers, employees, business partners, and service providers trust us with information that deserves careful stewardship.

Privacy by Design

Whenever practical, Oler Relo considers privacy and information security throughout the planning, implementation, and ongoing management of our business processes, technology solutions, and customer services.

As new technologies, products, or services are introduced, we evaluate how personal information is collected, used, shared, stored, and protected to help ensure appropriate safeguards are maintained.

Data Minimization

We strive to collect only the personal information reasonably necessary to:

• Provide requested services
• Coordinate moving and logistics operations
• Communicate with customers
• Meet contractual obligations
• Comply with applicable laws and regulations
• Improve our services and customer experience

When information is no longer needed, we work to securely delete, anonymize, or dispose of it in accordance with our records retention practices.

Responsible Technology

Technology plays an important role in helping Oler Relo deliver exceptional service.

We use technology to:

• Improve customer communications
• Enhance website functionality
• Schedule appointments
• Coordinate moves and logistics
• Analyze website performance
• Improve operational efficiency
• Support customer service
• Strengthen cybersecurity

We evaluate new technologies with consideration for privacy, security, business value, and the customer experience.

Responsible Use of Artificial Intelligence

Oler Relo may use artificial intelligence (“AI”) and other automated technologies to improve our operations, customer service, website functionality, marketing, and communications.

AI technologies may assist us by:

• Improving website search functionality
• Enhancing customer support
• Assisting with content creation
• Improving operational efficiency
• Analyzing website usage
• Supporting marketing initiatives
• Identifying opportunities to improve customer experiences

Oler Relo does not use AI to make solely automated decisions that produce legal or similarly significant effects on individuals without appropriate human oversight.

Accountability

Privacy and information security are shared responsibilities throughout Oler Relo.

We work to ensure that employees, contractors, service providers, and business partners understand their responsibilities for protecting personal information and maintaining appropriate confidentiality.

When we work with third parties, we make reasonable efforts to select organizations that share our commitment to responsible information handling.

Continuous Improvement

Privacy expectations, cybersecurity risks, and applicable laws continue to evolve.

Accordingly, Oler Relo periodically reviews and updates its privacy practices, security safeguards, employee awareness, and governance processes to support continuous improvement and maintain customer confidence.

Our Commitment

Privacy is not simply a legal obligation—it is an extension of the trust our customers place in us.

Whether we are coordinating a local residential move, managing a corporate relocation program, delivering commercial logistics services, supporting an international assignment, or storing valuable belongings, Oler Relo is committed to handling personal information responsibly, ethically, and with the highest level of professionalism.

Our goal is simple:

To earn your trust, protect your information, and deliver every service with integrity, transparency, and care.

17. Our Promise to our Customers

At Oler Relo, we understand that moving is more than transporting belongings from one location to another. Every move represents an important life event—a new home, a new opportunity, a growing business, or the beginning of a new chapter.

When you choose Oler Relo, you trust us with more than your possessions. You trust us with your personal information, your plans, your schedule, and often some of life’s most important moments.

We believe that trust should be earned every day.

That is why we are committed to:

Protecting Your Information

We work to safeguard your personal information using administrative, technical, and physical security measures designed to support responsible information management and reduce the risk of unauthorized access or disclosure.

Respecting Your Privacy

We collect only the information reasonably necessary to provide the services you request, improve your experience, comply with legal obligations, and operate our business responsibly.

Being Transparent

We believe you deserve to understand what information we collect, why we collect it, how we use it, and the choices available to you.

If our privacy practices change, we will update this Privacy Policy so you remain informed.

Acting with Integrity

Privacy is more than compliance—it is part of how we conduct business.

We strive to make thoughtful decisions regarding the collection, use, sharing, retention, and protection of personal information while maintaining the confidence our customers, employees, business partners, and communities place in us.

Continuing to Improve

Technology, cybersecurity, and privacy expectations continue to evolve.

Oler Relo is committed to regularly reviewing our policies, technologies, employee training, and business practices to strengthen our privacy and information security program and better serve our customers.

Built on Our Core Values

Our approach to privacy reflects the same values that guide every aspect of our business.

Family – We treat our customers, employees, and business partners with respect, care, and compassion.

Stewardship – We take ownership of the responsibility entrusted to us and strive to protect both your belongings and your personal information.

Passion – We are committed to delivering exceptional service with professionalism, integrity, and attention to detail.

Row the Boat – We work together as one team, alongside our customers and partners, to provide a seamless and trusted moving experience.

18. Thank You for Choosing Oler Relo

Thank you for taking the time to review our Privacy Policy.

We appreciate the opportunity to serve you and value the confidence you place in Oler Relo. Whether your move takes you across town or around the world, our commitment remains the same—to provide exceptional service while protecting your personal information with integrity, professionalism, and care.

If you have any questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer. We welcome your questions and are committed to responding promptly and respectfully.

19. Earning and Keeping Your Trust

At Oler Relo, trust is not something we assume—it is something we earn.

Every day, our customers entrust us with their homes, businesses, employees, possessions, and personal information. We recognize the responsibility that comes with that trust, and we are committed to honoring it through every interaction.

Protecting your personal information is an extension of the same commitment we make when handling your belongings—with professionalism, accountability, attention to detail, and care.

As our company continues to grow, we will continue investing in our people, technology, security practices, and privacy program to help ensure we remain worthy of the confidence our customers and business partners place in us.

Our commitment includes:

• Treating your personal information with care and respect.
• Being transparent about how your information is collected, used, shared, and protected.
• Continuously strengthening our privacy and cybersecurity practices.
• Working with trusted employees, technology providers, and business partners who share our commitment to responsible information handling.
• Listening to customer feedback and using it to improve our services and privacy practices.

We also recognize that privacy is an ongoing responsibility—not a one-time commitment. As technology, regulations, and customer expectations evolve, Oler Relo will continue to review and enhance our privacy practices to support responsible information management and maintain your confidence.

Whether we are coordinating a local residential move, relocating employees across the country, managing an international assignment, supporting a commercial project, or providing warehousing and logistics services, our commitment remains the same:

To protect your information, earn your trust, and deliver exceptional service—every move, every customer, every time.

Thank you for choosing Oler Relo. We appreciate the opportunity to serve you and look forward to earning your trust for years to come.

Thank you for taking the time to read our Privacy Policy.

At Oler Relo, we understand that protecting your personal information is about more than complying with privacy laws—it’s about honoring the trust you place in us.

Whether we are helping a family move across town, relocating employees around the world, supporting a commercial project, coordinating a workplace transition, or providing secure storage and logistics services, we are committed to handling your information with the same care, professionalism, and attention to detail that we bring to every service we provide.

We appreciate the opportunity to serve you and thank you for choosing Oler Relo.

Effective Date: July 1, 2026

Last Reviewed: July 1, 2026

Document Version: 1.0

© 2026 South Texas Movers, LP d/b/a Oler Relo Group, LP. All rights reserved.