Regardless of the type of truck that is used for your move, you can rest assured that your movers will arrive with the equipment they need (e.g. furniture pads, dollies, ramps) to provide you with a hassle-free moving experience.

Here are some common reasons why you might have a vehicle other than a standard 53’ tractor trailer arrive when you move.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Shipment size

[/vc_column_text][vc_column_text]One factor that we use to determine what type of moving vehicle you will need is the size of your shipment. For example, if your move is on the smaller scale, a smaller trailer or straight truck may be used. If your belongings will be shipped using containers, a straight truck or flatbed truck may be issued.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Time of year

[/vc_column_text][vc_column_text]Peak Moving Season — If you booked your move through a United agent when the demand for movers is very high (April–August is typically considered peak moving season), we may engage our sister brand, Mayflower, to ensure truck availability so we can move you on schedule.

Winter Weather — If there is snow buildup on the side of the roads, this may prohibit a tractor trailer from accessing your residence; in that case, a shuttle may be used to transport your goods to the larger moving vehicle.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

City and street restrictions

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• Trucks 53 feet and over may not be allowed
• Bridge weight capacity limits
• Low hanging power lines
• Narrow and/or limited street access
• Tight or compromised driveways and/or clearances

If it is determined that your street is too restrictive for a tractor trailer,a shuttle may be used to transport your goods from your house to the larger moving truck. Please note that shuttles may be subject to additional charges. Consult your representative for more information.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Local brands – Oler Relo in our case.

[/vc_column_text][vc_column_text]We’re an agent of United Van Lines and Mayflower and an independently owned local moving busines. We affiliate with and provide interstate moving services under United’s and Mayflower’s authority to provide our customers with seamless interstate moves. We sometimes use trucks with our own local branding to service moves.[/vc_column_text][/vc_column][/vc_row]

The post What type of truck should I expect on moving day? appeared first on Oler Relo Moving.

Cherish your time off, relax, catch up with friends and family and tell them thank you for being in your life. Enjoy a magnificent Thanksgiving and celebrate in high spirits.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Watch a short Thanksgiving video message.[/vc_column_text][vc_video link=”https://youtu.be/STpGMsMUtXs” align=”center”][/vc_column][/vc_row]

The post Wishing You A Happy Thanksgiving appeared first on Oler Relo Moving.

Houston, Texas (March 1, 2019) – Oler Relo Group is proud to announce that the company is certified by The FIDI Global Alliance as complying with the requirements of the FIDI quality standards for international moving, and is recognized as a member of the FIDI Global Alliance.  The official approval was October 2018.

FIDI is the global alliance of professional international moving and relocation companies, specialized in moving household goods and personal effects from one country to another, from one continent to another, according to the best quality standards.  The FIDI Global Alliance is the only network of global mobility specialists who comply with an internationally recognized quality standard.

Why choose an FIDI affiliated moving company?

With the implementation of the FAIM (FIDI Accredited International Mover) Quality Standard and the FIDI Professional Cooperation Guidelines, FIDI is demonstrating its ongoing focus towards global standardized industry norms, quality service, professionalism and ultimately increased customer satisfaction.

Today, FAIM is the most stringent, all-encompassing quality accreditation program, recognized as a supreme seal of quality within the international moving industry.

According to Mike Cazalet, VP of Global Supply Chain for Oler Relo, being a member of The FIDI Global Alliance is an important distinction for the company, because it encompasses several key factors that are of key benefit to its clients and customers.

“FIDI brings together well-established industry and client accepted protocols and guidelines to ensure a quality process and improved customer experience,” said Cazalet.  “Additionally, by being a part of a global network where each affiliate/partner must adhere to the same exacting global standards ensures that each and every customer is guaranteed an enhanced relocation experience. We liken it to the expression of ‘going from good to great.’ It’s what our clients expect.”

He added, “While Oler Relo has been involved with international household goods shipments for many years, and has primarily been a provider of choice for many RMCs (Relocation Management Companies) and commercial clients, it has done so by lending support to these shipments by servicing the origin packing or destination delivery requirements with world class service.  Now that we have our own in-house international freight forwarding license, we are able to take complete hands-on control of every aspect of the move process, which necessitated that Oler become a member of an organization such as FIDI.”

About Oler Relo Group

Oler Relo is a full-service moving and storage company that is committed to delivering the very best relocation experience to corporations, relocation management companies, and their transferring employees. Whether companies need to move employees domestically or internationally, we provide thorough, end-to-end relocation and storage solutions that are tailored to match the unique business needs of each of our clients.

Founded in 2006 and headquartered in Houston, Texas, Oler Relo has always upheld industry-leading standards, as a proud agent for United Van Lines and a FIDI Affiliate. These connections enable us to deliver unparalleled relocation and storage solutions to our clients all over the world. Oler Relo is also an affiliate of the Women’s Business Enterprise National Council (WBENC) as a certified WBE (Women-owned Business Enterprise). For more information, visit www.oleRRelo.com or one of our full-service facilities in Houston, New Orleans, and Corpus Christi.

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The post Oler Relo is a Member of The FIDI Global Alliance appeared first on Oler Relo Moving.

In our business, we are reminded every day that we are moving much more than furniture and possessions. Moving is all about people.  It’s about our customers and how we can make their lives a little easier during a highly stressful time. That is a great responsibility, and one that we take very seriously. That is why providing excellent customer service is our primary focus.

But what does it really mean to provide excellent customer service?  That’s pretty much the claim of most movers in the industry.  However, all moving companies are not created equal, and you need to know who you are trusting with your most personal possessions.

So, what set’s Oler Relo apart from the pack?  Perhaps the best way to demonstrate that is by way of a real-life example, with a real-life customer.

Here’s the story…

Andi Kirkland, Oler Relo’s Certified Move Coordinator, was contacted by Robert and Tracy Wamsley for help. They had moved from Houston, Texas to McCall, Idaho, and their household goods were being held hostage in a warehouse by an unreputable company attempting to hide under the cover of a national van line. The company refused to release the goods to the customer, so Andi jumped in, convinced them to do so, and then coordinated a rescue mission for the Wamsleys.  The Oler Moving Crew (or heroes, as we like to call them), consisted of Eric Verduzco, Carlos Gonzalez and Justin Young.

Mission accomplished!

Once the mission was accomplished, Robert Wamsley had this to say, “I first used another moving company that turned out to be a rogue company. Thanks to Andi, she came through and got my stuff delivered. Andi helped me through the booking process and the three crew members were the best!”

The customer experience

Here’s how the Wamsleys described their experience:

“We greatly appreciate the help you and your company gave in rescuing us from the other company, which we had initially hired to move us.  The price of the move doubled once they had loaded our stuff onto the truck, and their customer service was horrible.  Andi, you gave us hope when we really needed it, and calmed our anxiety.  The other company was holding our possessions hostage in a slum strip center, grouped together with other peoples’ possessions.  The Oler Relo crew that showed up to liberate our possessions was prompt, courteous, professional, and took charge of the move.  They documented all the things the other company broke moving our stuff to their storage room, and also pointed them out to me.  The Crew Lead also dealt with the other company’s manager, who was a total jerk.  He also showed me a picture of the Oler Relo storage facility, which looks fantastic, and is a HUGE upgrade from the other company slum.

The crew that moved our possessions to Idaho were fantastic.  They actually had to off-load our stuff onto a smaller U-Haul, and made three trips from town to make it up our driveway.

I just wish we had chosen United first.  You gave us a fair price, you didn’t throw any ugly surprises at us (like doubling the price), everyone was professional, courteous, and helpful, and everything you loaded arrived unbroken.  Thank you for helping us with our move from Houston to McCall, Idaho.”

Making a difference

It’s hearing from our customers in this way that underscores the real difference we are able to make in their lives.  And truly, that’s what sets Oler Relo apart from the crowd.  We recognize that our customers have a choice when it comes to choosing a moving company, and we greatly appreciate every opportunity we are given.

As Andi puts it, “Being on the coordinating side of the phone, I’m sometimes faced with hearing distress in customers’ voices.  That is the most disheartening part of what I do. At that point it becomes my personal mission to do everything I can to help the customer, whether they book their move with our company or not. It is important to me that they know that someone is there for them during such a stressful event in their lives.”

A profile in customer service

Helping this customer and receiving such wonderful feedback is really what it’s all about. It is a profile in customer service, punctuated by the team spirit that is embedded within the culture of our company.

When faced with unusual or challenging situations, our instinct is to jump in and figure out how to make something work by providing the best solution.  At Oler Relo, it’s always a team effort grounded in the very principles of providing excellent customer service.

For more information about Oler Relo and how we can help you with your next move, please Contact Us anytime!

(Pictured in the photo at the top of the page are: Carlos Gonzalez, Justin Young, Andi Kirkland and Eric Verduzo)

The post What it takes to be the best moving company appeared first on Oler Relo Moving.

It’s true, the summers in Houston can be quite brutal, with temperatures frequently climbing into the triple digits.  And, as those of us who live along the Gulf Coast know, the summer heat often extends straight into October or November.

So, here are some tips that will keep you calm, cool and hydrated throughout your summertime move.

Managing Expectations

Managing expectations can be essential to the success of your move.  As we all know, regardless of the time of the year, moving is a very stressful event in a person’s life.  So, when you add temperatures of 100+ degrees, a fair amount of discomfort and irritability can easily be added to the mix. This is why we recommend that you manage your expectations, as well as those of your family members, by being as prepared as possible when moving day finally arrives.

Remember, the best defense is always a good offense.  Moving day is no exception! What that means is that you need to be well-prepared and extremely organized in advance of the big day.  This can definitely help you to alleviate some unnecessary stress.

Stay Hydrated

We cannot over-emphasize the importance of staying hydrated throughout the summer, and especially on moving day. If you have children, hydration is especially important for your little ones.  While sweet juices and sugary beverages might be their favorite drinks, nothing quite takes the place of good old H₂O. Other beverages, such as those that replenish electrolytes (like Gatorade), are also popular choices, and good ones to reach for on moving day.

Stay Nourished

This one seems fairly obvious, but it is easy to get all caught up in the activities of the move and neglect your simple nutrition needs.  So, in short, don’t forget to eat! It’s a good idea to keep some snacks handy for both you and your children throughout the day.  You might even want to pack a cooler full of some of the family’s favorite snacks.

Besides, snacking can help to take the edge off if regular meals are disrupted as a result of the move. And, it’s just as easy to include healthy options as it is to offer junk food. So, try and keep some healthy snacks with you on moving day.

Pet Care on Moving Day

If you have your pets with you on moving day, keeping them cool and hydrated is equally important. Always make sure that they have plenty of water, and that their water bowls are easily accessible throughout the day.  If your furry family members must be kept outside, it’s important that they have a spot with plenty of shade.

Do they have a favorite toy? It’s also a great idea to keep some of their favorite toys within easy reach, so that they have familiar things to help them feel more comfortable and at ease.  Moving day can be a strange one for everyone, including your pets.

Organized packing means organized unpacking

If you were organized in the way that you packed up and labeled your belongings, then chances are you will be equally organized when you do your unpacking.  At the same time, don’t overwhelm yourself by trying to get everything unpacked and put away immediately. Give yourself a chance to consider where you want everything to go, instead of hastily putting things away just to get it done.

Keep your must-have items within easy reach

It seems obvious, but you need to make sure that you keep your must-have items within easy reach. Sometimes in the frantic rush to get things packed, important items can get misplaced.  So, we recommend packing a designated box or bag with all of your must-have items.  These will be the items that you want to have easy access to immediately.  This could include anything from a child’s favorite toy, to important documents and information pertaining to your move.

Expect the Unexpected

Finally, always expect the unexpected.  Even the best laid plans and the most well-organized moves can experience issues.  For that reason, you should always expect the unexpected when moving.

If you are moving with Oler Relo, we will do everything in our power to minimize the potential for any and all mishaps along the way.

Got questions? Please contact us anytime!

The post Practical tips for staying calm, cool and hydrated on moving day appeared first on Oler Relo Moving.