The Customer is Always King

As a company, we recognize that the customer is always king.  So, we are always looking for ways to improve upon our internal systems, and to make sure that our customers are always being served in the best way possible.  At the same time, we want to ensure that every single Oler Relo team member that you come in contact with is well-versed and well-trained on what it takes to deliver exemplary service, every day, to every customer. That’s why customer service training a key focus for our company.

Customer Service Training

Our Director of Customer Service, Belinda Laake, leads our Customer Service Training Program.  She conducts customer service training on a regular basis to make sure that all members of her team are cross-trained on the various tasks and processes that need to be carried out during the course of moving our customers.

Standardizing processes and cross-training team members means that if an employee is on vacation or out of the office, that someone else can step right in without missing a beat.  Cross-training helps the team to be better prepared and be able to be more flexible during times of the year when we might have a higher volume of customers who are moving.  But more important, it keeps things moving smoothly for our customers.

Size Doesn’t Matter

When it comes to serving our customers, we emphasize that size doesn’t matter.  We treat a small, 1,000-pound shipment with the same level of care and service that we provide to much larger shipments and customers.  Our goal is to give every single move the same high level of service at Oler Relo.

Belinda says, “We set the standards that we expect of every one of our moves, and so there is no shortcutting that happens.  We make sure that everyone here is following the same set of standards across-the-board.  And if any of our team members have to jump into another seat, our customers will never suffer because of that. We know how to come together as a team.”

The Surveys Speak for Themselves

We love receiving positive feedback from our customers, and the surveys speak for themselves.  The feedback that we receive from our customer is invaluable to us.  It helps us to evaluate the work that we are doing on a daily basis, and to make any necessary changes or improvements that will benefit our customers in the long run.

We carefully review each survey and evaluate everything that occurs in the process of each move.  Our customers mean everything to us, and if there’s something that we can do better, we are always going to find a way to do it.

Move with Oler Relo

At the end of the day, it’s all about our family moving your family.  We take pride in our reputation as the top moving and storage company in Houston, Corpus Christi, or New Orleans. Providing thorough, end-to-end relocation services is at the core of everything we do.

Do you have an upcoming move or a question for us?  If so, please contact us anytime![/vc_column_text][/vc_column][/vc_row]

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This is something that definitely has our attention here at Oler Relo too.  In tailoring our international moving solutions for our clients around the world, it’s important for us to address any and all challenges that might come to light, given viewpoints and expectations of a new generation of international assignees.

The Allure of International Assignments for Millennials

Just like every other generation of employees, the Millennials are also motivated by career advancement and higher wages, but they are also expressing their desire for having global experiences and being exposed to different cultures. International assignments provide just such an experience, while satisfying their need for professional growth.

Recent studies have even pointed to the fact that Millennials seem to place equal importance on the experience aspect of being able to work in another country, just like they do when seeking favorable experiences in other areas of their lives.

What are the Challenges?

So, what are some of the challenges of having this increase in Millennials going on international assignments? Millennials have been described as the DIY generation, that orders goods and services online, with the expectation of immediacy.  In other words, they don’t like to wait. Not for anything!  While this works really well when using Uber for transportation services, or Amazon when looking for the quick and easy order and delivery of pretty much everything, it can be a bit trickier when preparing for an international move.

The Millennial perception and expectation of instant service can cause challenges when working through a traditional supply chain where instant service might not be prudent, or even possible, given the logistical nature of the international move process. So, managing expectations is an important part of the counseling that needs to happen on the frontend.  This ensures that all aspects of the move are being carefully considered and well explained.

Trusted Partners Are Essential to Success of the Move

Having trusted partners are essential to the success of every move, regardless of where in the world someone needs to go.  At Oler Relo, we have spent several decades building a global network of trusted partners and providers.  These relationships are very important to us, as we know we can rely on our supply chain partners, just as they can rely on us.  This is a core benefit for our clients when working with us, and something we value greatly as a company.

By having strong partners throughout the world, we know that local customs and best practices are being followed and implemented, and we pass that knowledge on to our clients.

And, if an issue arises that requires an immediate response or action, having trusted partners on the ground at various locations all over the world can be invaluable.  Oftentimes, that location might be thousands of miles away, so it is important to know that you have a local partner that is looking out for your best interests.

Why Oler Relo? 

As an agent for UniGroup Worldwide, Oler Relo is able to offer service guarantees that our competitors cannot.  With exclusive access to a network of over 1,300 service centers throughout 180 countries, we are able to ease your transition to your new lifestyle when moving abroad with complete confidence. Together, UniGroup Worldwide members handle over 20,000 international relocations every year. You can count on our professional, accredited service to make your international move go more smoothly than you thought possible.

Do you need assistance with a relocation to an international location? We would be happy to assist you and answer any questions you might have. Please contact us today!

The post Moving Millennials Overseas appeared first on Oler Relo Commercial, Corporate Relocation & Final Mile Logistics Services.

If your first move is “leaving the nest” at eighteen, that means you can expect to find a new residence every four to five years between graduating high school to the first day you can collect social security. Being this busy leaves no time for cheap moving companies.

Quality professional movers can make sure your valuables are packed in a way that they won’t break while in transit. They have the spatial skills to move large, oblong furniture into just about any space. They are trained to do all of this quickly and efficiently.

Of course, that’s how things are supposed to be, but not always how they play out. The best way to avoid having the rug pulled out from under you on moving day is to keep these handy tips in mind:

“License and Registration Please”

If you’ve got a bad feeling about a company, seek out their credentials. Decent moving companies should be registered with the Federal Motor Carrier Safety Administration and have a USDOT number.

The FMCSA registration shows that your mover is registered with the government for interstate moves. The FMCSA also warns that moving companies should be able to provide a physical address.

Bad Reviews

Everything you read on the internet should be taken with a grain of salt, but a host of bad reviews could be a red flag indicating a risky moving company.

Your rule of thumb for reviews should be the more, the better. More reviews mean the business has been around longer, and a cheap moving company with bad practices can’t survive in one place for long. If there are fewer reviews than you would expect, make sure they are all positive.

Remember it’s normal for a business to get the occasional negative review. If you start seeing more than just a few, look elsewhere.

Cheap Prices = Cheap Moving Companies

Hiring a reputable moving company won’t put you out of house and home… well, maybe it will… into a new home! It’s definitely a service worth its price, but be careful when bargain hunting.

Wherever moving companies can be found, cheap moving companies are sure to be around as well. It won’t take you long surfing through online reviews to read horror stories of being scammed by some of these companies.

Quality movers should have fair prices with a deposit no more than 20% of your total cost.

If you’re being asked for an astronomical deposit, or the paperwork seems skimpy, you’re not being told something. Movers should be upfront with costs and expectations.

Your Houston Movers

Moving is usually a very stressful experience. One that you could do without experiencing multiple times in your life. If you are moving to Texas or moving anywhere else for that matter, save yourself a headache and entrust your belongings with Houston’s finest movers.

OleRRelo specializes in moves of all kinds, whether you’re just hopping neighborhoods or taking your family abroad, relocating your business or trying to figure out how to get that antique out of storage and into your new property.

Don’t be afraid to ask for a quote, or just run by some questions. We love making the process as quick and stress-free as possible.

The post Are Cheap Moving Companies Worth Considering? appeared first on Oler Relo Commercial, Corporate Relocation & Final Mile Logistics Services.

You’re also taking time off work and as a result may be missing out on money you need for moving costs.

Despite this, many people decide to skip the professionals and handle the moving process by themselves. For some, this is beneficial if you have friends and family who are happy to help you move.

Before you decide about moving yourself or hiring a professional mover there are things you should consider; nothing is straightforward. Read the pros and cons of self-moving.

The Pros

When you move yourself, you have total control of the timing and process. With the right knowledge, you can pack and box your belongings. Once done, you start the loading and transporting of your items and furniture. If you need help, there are plenty of self service moving tips. Some of the more popular reasons people want to move themselves:

Work On Your Own Time

You’re completely in control of when you do things.

You decide when you make your move. You can move a little at a time, or schedule a long day of moving. Some people feel better if they gradually move items from their old house to their new home. Others like to just get it done. With professional movers, you’ll need to schedule the bulk of the move on a single day. A DIY move can be spread out over days or even weeks; of course, this only really works with local moves.

Save Money

This is, perhaps, one of the major reasons people decide to move themselves.  Hiring a mover can be expensive. With the right planning, help from friends, and cooperation from employers (time off), you can complete a DIY move for less than hiring professional movers.

To be sure you are saving as much as you plan, consider the costs that may be included in a professional move that you will have to pay for or do yourself as a DIY mover. Truck rental is a big expense. Packing supplies, equipment, and time off of work are also costs to be considered.  Likely, with all these combined, you will spend less cash than hiring a mover. But, is it enough to make teh DIY move worthwhile? Only you can answer that.

Pack How You Want

Would you rather get moving out of the way? No one blames you. If you shove your belongings in one box, who cares? A moving company cares; for less liability, they require boxes be neatly packed and sealed.

Would you rather skip the boxes and shove everything in your car? As a DIY mover, you can do that. But remember what we said about moving companies reducing liability by packing a certain way? Besure you separate the truly valuable items, either monetary or sentimental value, from the rest. These items should be packed just as if professional movers were handling your move.

The Cons

Unfortunately, DIY moving isn’t perfect. There are a some cons if you decide to work independently on moving day. These include:

Heavy Lifting

Not everyone is a muscular and bulky powerlifter.

Moving certain belongings, such as furniture, is difficult for one person. If you don’t have a powerlifting friends who are nice enough to help, you’ll have to strain your back and muscles when you lift that large couch.

Even if you are a strong person, lifting technique is important. Professional movers can seem oddly strong when you see what they can move. This is because of their technique; it provide leverage and safety. Before you start moving your heavy items, be sure you know the best lifting techniques to avoid injury.

Unexpected Problems

Nothing in life is perfect — there are plenty of problems when moving. When you move DIY, you’re the one stuck trying to find solutions. For example, what if your furniture doesn’t fit around corners or up stairs wells? Is parking the truck going to be a problem? Furniture teardown and setup without instructions catches many people off-guard.

Professional movers are used to these problems; they could fix these issues in seconds, and it may take hours for you to find a solution.

Do You Prefer Self Service Moving or Professional Movers?

Everyone is different — some people would rather spend the extra money on a moving company and others think they can handle DIY moving.  Something many people do not realize is that you can have the best of both worlds. Contact a professional mover to ask about moving just some of your items, leaving the rest to you. Most professional movers not only provide full service moves, but will happily accommodate moves that are part DIY and part professional.

If you’re moving in Houston, New Orleans, or Corpus Christi and need help moving, take a look at our services.

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Design an Unpacking Plan

Everyone has a different approach to packing that might not work for another person. Some people prefer to push through for a few long days, and get it over with. Others may not have the time or physical energy to devote to it, and must plan to unpack over a longer period of time. In either case, it makes sense to be overt about planning, especially when several family members will be expected to help. Scheduling blocks of time for unpacking without too many distractions will help to ensure that the unpacking actually happens according to plan. Confirming that everyone is on the same page will cut down on the confusion when the unpacking commences.

Hire a Babysitter

Children love to pull things out of boxes, but they may pay little attention to where those items are placed. They also need regular care and can hinder parents from getting the work finished. Parents should consider hiring a babysitter to take care of their children for a few unpacking sessions, especially if they will be moving heavy furniture around. Even hiring a mother’s helper to entertain or distract children or pets from the unpacking process can save time and hassle until the unpacking is done.

Start With Essentials

Ideally, everyone who plans to move understands the need to label all boxes very clearly, especially those with essential items. The most important things people will need to unpack most quickly include:

• bedding
• clothing
• basic non-food consumables (e.g. toilet paper)
• personal items for each member of the household
• food
• essential kitchen and cleaning implements

Since unpacking does not always happen as planned, people should try to put all the items they will need for the first few days in boxes plainly labeled as essential.

Focus on Organization

Apart from the most important items people need to minimize chaos in the early days after a move, unpacking for organization is the best way to avoid a lack of direction in the unpacking process. While packing, labeling each box with the appropriate room will help to ensure that the boxes can stay put for unpacking once they have been unloaded. Although it may be tempting to simply take everything out of the boxes and then figure out where they need to go, a more concentrated effort to organize tends to work better. Unpacking one box at a time, and one room at a time, helps to keep the space tidy.

Take a Second Look

Most people end up selling, donating, or throwing away a lot of their belongings before they move, to avoid having to transport things they do not want to keep. As people unpack, this is a good opportunity to give a second thought to anything they thought they really wanted but now are not so sure. Homes that seemed spacious when empty may fill up quickly, and clutter is hardly a good way to start a life in a new home. While many of the boxes are still open and ready to load, people can easily choose to set aside a few things to give away or donate. This last effort may cut down on the things people have to clean or maintain in the new home, and improve their overall satisfaction.

Unpacking may feel like a race to the finish, but steady progress is key. With the right approach to unpacking, people will find greater enjoyment in a new home more quickly.

Anthony Gilbert is the owner of The RealFX Group. Anthony specializes in real estate, real estate marketing, managing the team and achieving set goals.

If you have any questions or if you want to request a quote from Oler Relo, please don’t hesitate to contact us.

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