Treating our customers and employees like family is more than just a motto; it’s a real reflection of who we are as a company, and the culture that we promote here at Oler Relo every day. For that reason, we place a great deal of emphasis on customer service training for our team.
The Customer is Always King
As a company, we recognize that the customer is always king. So, we are always looking for ways to improve upon our internal systems, and to make sure that our customers are always being served in the best way possible. At the same time, we want to ensure that every single Oler Relo team member that you come in contact with is well-versed and well-trained on what it takes to deliver exemplary service, every day, to every customer. That’s why customer service training a key focus for our company.
Customer Service Training
Our Director of Customer Service, Belinda Laake, leads our Customer Service Training Program. She conducts customer service training on a regular basis to make sure that all members of her team are cross-trained on the various tasks and processes that need to be carried out during the course of moving our customers.
Standardizing processes and cross-training team members means that if an employee is on vacation or out of the office, that someone else can step right in without missing a beat. Cross-training helps the team to be better prepared and be able to be more flexible during times of the year when we might have a higher volume of customers who are moving. But more important, it keeps things moving smoothly for our customers.
Size Doesn’t Matter
When it comes to serving our customers, we emphasize that size doesn’t matter. We treat a small, 1,000-pound shipment with the same level of care and service that we provide to much larger shipments and customers. Our goal is to give every single move the same high level of service at Oler Relo.
Belinda says, “We set the standards that we expect of every one of our moves, and so there is no shortcutting that happens. We make sure that everyone here is following the same set of standards across-the-board. And if any of our team members have to jump into another seat, our customers will never suffer because of that. We know how to come together as a team.”
The Surveys Speak for Themselves
We love receiving positive feedback from our customers, and the surveys speak for themselves. The feedback that we receive from our customer is invaluable to us. It helps us to evaluate the work that we are doing on a daily basis, and to make any necessary changes or improvements that will benefit our customers in the long run.
We carefully review each survey and evaluate everything that occurs in the process of each move. Our customers mean everything to us, and if there’s something that we can do better, we are always going to find a way to do it.
Move with Oler Relo
At the end of the day, it’s all about our family moving your family. We take pride in our reputation as the top moving and storage company in Houston, Corpus Christi, or New Orleans. Providing thorough, end-to-end relocation services is at the core of everything we do.
Do you have an upcoming move or a question for us? If so, please contact us anytime!